"What Do You Sell?" - A Keynote Speech for Improving the Customer Experience

Advanced Customer Care Service Training

Christos Provistalis has presented his keynote speech “What Do You Sell?” to a wide variety of businesses and non-profits. Although it serves as a customer care service training experience, this presentation speaks directly to the corporate culture of an organization. Understanding what you really sell has strong implications for how and why you sell it.

christos speaking at event 2

The Motivation Behind Customer Care Matters!

When Christos Provistalis worked as a guest service leader at Walt Disney World in Orlando, he was taught the importance of understanding the motivation behind the company. At a practical level, Disney ran hotels, restaurants, and theme parks. However, what they really sold were emotional experiences and memories.

Christos realized these lessons apply to almost every industry. Clients may contact the company to purchase goods and services, but their true motivation is often a desire for respect, acceptance, and security. When employees understand the emotional connection behind their business, it transforms the organization. They begin to see how their actions and attitudes impact their clients.

“What Do You Sell?” is a 60-minute deep dive into customer service and human connection from the perspective of emotion, perception, and self-awareness. It is an essential resource for businesses looking to rethink, reframe, and reset their corporate culture.

“Touch your customers on such a deep level that your competition has no understanding of it; they don’t even speak the same language.“

~ Christos Provistalis

Benefits of Strong Customer Care Service Training

“What Do You Sell?” will get your employees thinking differently about the connection of a business with its clients. Organizations that have employed Christos’ ideas have seen several benefits.

christos with guests at a corporate speaking event

Other Services from Christos

While “What Do You Sell?” focuses on customer care service training, Christos has developed several classes to improve other aspects of your workplace culture.

Consulting Services

You can continue to gain insights from Christos by booking him to stay after his presentations and observe your organization at work. He will then provide feedback for improvement and help you develop a positive strategy to put his instructions into action at your workplace.


Impact, Influence, and Inspire

Effective presenters make communication seem effortless. However, public speaking that makes a difference is a learned skill. In this 90-minute class, Christos will demonstrate how to improve your presentations by making an authentic connection with your audience.

How to Influence Behavior

This 90-minute class on human behavior uses the latest insights of business psychology to help students improve their interactions with clients and coworkers. Learning how to read, understand, and communicate with other people are in-demand skills that offer benefits in many situations.

christos provistalis

Christos Provistalis: A Transformative Keynote Speaker

In his position as a Guest Service Leader for the Walt Disney Company, Christos Provistalis learned that customer experience is the key to great business. Understanding why your customers seek out your products and services changes how your company sees itself. Working with Christos has been a valuable investment for many companies and non-profits. His engaging style will leave a lasting impression in your organization.

A Keynote Speaker Who Inspires Businesses

Christos has presented and worked with a wide range of businesses and non-profits. Here are a few testimonials about the impact of his work.

I took part in an excellent Lunch & Learn today at my local boards office in Guilford! The speaker was Christos Provistalis, and the topic was close to my heart, customer service, but really came down to giving your clients the experience they are looking for. If you get a chance to hear him speak, take it!
Kate Siciliano profile image
Kate Siciliano
Excellent job Christos and thank you for sharing with us all. The power of leading with your heart goes a long way in this world. You just added another "Level" of fulfilling our client's dreams by always exceeding their expectations.
Christine J Small
Christine J Small
Mortgage Loan Officer
I am so happy we did this yesterday. You did a phenomenal job. I can't wait to implement some of the ideas that come up yesterday.
Kishore Kapoor
Kishore Kapoor
Real Estate Closing Attorney
Your talk was amazing! Thank you for sharing your story!
deon hornsby
Deon Hornsby
Underwriting Director at Private Client Select
Everyone! This is one of the most beautiful and incredible humans I have had the pleasure to meet! He was the guest speaker at our Master Mind Conference here in Lehi Utah. I've listened to and seen so many speakers in my time. And very few emotionally moved and touched an audience as he did. Not a dry eye in the room. Except me of course. My allergies were bothering me! He will become one of the most sought-after speakers in the years to come. I am so proud to be able to call Christos Provistalis my friend.
john crawley
John Crawley
President at JCA Insurance Services
Your heart for people and helping them connect to each other, is an amazing gift. Blessed to have met you.
Brett Merrill
Agent, AIP at Merrill Insurance
What an amazing and great way to kick off a Mastermind Retreat, thank you for your inspiration and training. It was an honor to meet you.
Daniel Groff
Daniel Groff
President and Founder at Full Service Insurance Agency - FSIA
Truly a life changing experience. I took every word to heart. Thank you for coming and speaking to us. We all felt honored to have you come and spend these 2 days with us. Next up, personality test!
aubrey riley
Aubrey Riley
Merrill Insurance
Your presentation at our Networking Event yesterday was moving and so inspiring! Great energy and very engaging!
dana flanagan
Dana Flanagan
President & Founder at Elevate Global Networking
You were inspirational. I had dozens of people tell me that was the best talk they had heard in a very long time.
Spencer Houldin
Spencer Houldin
President at Ericson Insurance Advisors
Incredible presentation yesterday! Wow! Thoughtful. Insightful. Smart. Relatable. Warm. And all with a great sense of humor. Thank you!
Marissa McCue profile image
Marissa McCue
Real Estate Agent
You had a room full of people silenced by your words. As I said, this is your why. There was a line of people wanting to hug you... you made me cry!
Claudia Giannangeli Dunsmore
Claudia Giannangeli Dunsmore
Mortgage Loan Officer
You were so inspiring! As I said, I could not put into words how you touched me on an emotional level yesterday!!! Thank you!!
doug blackwood
Doug Blackwood
Realtor Sales Associate
One of the best speakers I have learned from in along time. You did excellent Christos Provistalis!
wessly j anderson
Wessly J Anderson
President at InsurTech Utah
Listening to all your stories and experiences touched my heart. It was great to meet you and learn from you!
Jason Kilgo Founder of KilGO Insurance
Jason Kilgo
Founder of KilGO Insurance
Christos Provistalis your personal story and message was impactful to all those privileged enough to hear you speak last week! Looking forward to following your career as you inspire audiences across the country!
Christian DeLozier
Christian DeLozier
Proactive Business Risk & Insurance Advisor
Christos! What a pleasure to hear you speak and tell your story. I took away so much gold from what you shared. Thank you!
Enrique Cepero
Enrique Cepero
Risk Advisor
It was such a pleasure to meet you Christos Provistalis!!! You were very inspiring and motivating! Thank YOU!
Jessica Tewksbury
Jessica Tewksbury
Commercial Agent at Merrill Insurance
Wow... just wow. I just had the pleasure of seeing Christos Provistalis speak. In 90 minutes he changed the way I look at life and business. If you haven't had the opportunity to listen to him, you are missing out.motivating! Thank YOU!
Duncan Olaechea
Duncan Olaechea
Strategic Growth Manager
Your words will forever be with me. Thank you so much for inspiring us today.
brittney cuen
Brittney Cuen
Underwriter at Burns & Wilcox
I learned so much about people, connection, and came away with a deeper understanding of what it is I'm selling. I'm so thankful for this experience and hope to learn more.
Renee Taylor
Customer Service Specialist at Grimes Insurance Agency, Inc.

Do You Know What You Sell?

“What Do You Sell?” is a presentation that will make a real difference in your corporate culture. If you need a customer care service training event crafted to improve the way you think about business, Christos Provistalis can help. Hire Christos today to get a spot on his schedule.