Christos Provistalis has presented his keynote speech “What Do You Sell?” to a wide variety of businesses and non-profits. Although it serves as a customer care service training experience, this presentation speaks directly to the corporate culture of an organization. Understanding what you really sell has strong implications for how and why you sell it.
When Christos Provistalis worked as a guest service leader at Walt Disney World in Orlando, he was taught the importance of understanding the motivation behind the company. At a practical level, Disney ran hotels, restaurants, and theme parks. However, what they really sold were emotional experiences and memories.
Christos realized these lessons apply to almost every industry. Clients may contact the company to purchase goods and services, but their true motivation is often a desire for respect, acceptance, and security. When employees understand the emotional connection behind their business, it transforms the organization. They begin to see how their actions and attitudes impact their clients.
“What Do You Sell?” is a 60-minute deep dive into customer service and human connection from the perspective of emotion, perception, and self-awareness. It is an essential resource for businesses looking to rethink, reframe, and reset their corporate culture.
“Touch your customers on such a deep level that your competition has no understanding of it; they don’t even speak the same language.“
~ Christos Provistalis
“What Do You Sell?” will get your employees thinking differently about the connection of a business with its clients. Organizations that have employed Christos’ ideas have seen several benefits.
In his position as a Guest Service Leader for the Walt Disney Company, Christos Provistalis learned that customer experience is the key to great business. Understanding why your customers seek out your products and services changes how your company sees itself. Working with Christos has been a valuable investment for many companies and non-profits. His engaging style will leave a lasting impression in your organization.
Christos has presented and worked with a wide range of businesses and non-profits. Here are a few testimonials about the impact of his work.
“What Do You Sell?” is a presentation that will make a real difference in your corporate culture. If you need a customer care service training event crafted to improve the way you think about business, Christos Provistalis can help. Hire Christos today to get a spot on his schedule.
Christos Provistalis is an inspirational keynote speaker and trainer focused on corporate culture and the customer care experience. His authentic, engaging style helps leaders and employees consider the genuine connections that increase customer loyalty and help workplaces thrive.
